Here you will find an answer to the most commonly asked questions and emails to contact us.

Performance parts / ECU tuning:
parts@blacksmokeracing.com
Web Shop:
support@blacksmokeracing.com
General questions:
info@blacksmokeracing.com

You can contact us from Monday to Friday between 8:00 AM and 4:00 PM Finnish time (EET / UTC+2). Please keep in mind that we are only human and also need our free time, so we kindly ask that you don’t expect us to be available around the clock or during weekends.

You can also send us a WhatsApp message or call us, but preferably use WhatsApp messages as the primary method of contact. Please respect the mentioned hours and refrain from sending messages or calling in the evenings or on weekends. You can open a WhatsApp chat by clicking the numbers below.
Lasse:
+358 45 78335725
Robert:
+358 40 5642779

WRITE IN ENGLISH OR FINNISH LANGUAGE ONLY!

Our company

Black Smoke Oy Ltd
Linnusperäntie 9
67600 Kokkola
Finland
VAT ID: FI26326834

Payment Methods

We accept the following payment methods:

  • Paytrail: Online bank payments, mobile payments, debit and credit cards, Walley invoice payments, Walley business invoicing, OP account or OP credit.
  • Stripe: Credit and debit cards, country-specific payment methods.
  • MobilePay: mobile payments, debit and credit cards.
  • Klarna: Klarna payment options.
  • Apple Pay & Google Pay
  • PayPal

For more information, please visit the payment service provider’s website:

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping provider. We offer shipping through Finnish Post (Posti), DHL Express, and GLS.

I need help with Mercedes-Benz parts, ECU software or tuning

If you need help with the performance parts / ECU software we sell or have any questions about tuning your car, please contact us by email at parts@blacksmokeracing.com.

Where is my order?

When your order is shipped, you will receive an email that it has been completed: “Your order has been packed and is now being shipped.” In that email, you will find a tracking number (looks like this: CE*********FI), which you can use to track your package. We use the Finnish postal service – Posti, or DHL Express. You can track your package through their service. When the package arrives in your country via Posti, you will need to use your local postal service to track it.

I want to return or exchange my product

For returns or exchanges, you will have to pay for the shipping of the product(s) to us. We do not refund shipping costs of original order for product(s) returns. Please contact support@blacksmokeracing.com before sending product(s) and tell us if you want to exchange or return your product(s). In the case of returns, the payment is refunded to the payment method you used, after we have received and checked the product(s). Please send the product(s) in the same condition they arrived to you.

Finnish customers have a 14-day right of return for online purchases, in accordance with the Finnish Consumer Protection Act.

If you are sending us a shipment, shipping instructions can be found here:
https://www.blacksmokeracing.com/shipping/

If the product is damaged, please contact support@blacksmokeracing.com with picture of product(s) to get a replacement or a full refund. We always want to give our customers the best possible service, so don’t worry.

How long is the delivery time?

Shipping times vary! We usually ship the order within 1-3 working days. However, being us – anything can happen. Your order has been shipped when you receive the “Your order has been completed” email. Shipping times vary; within Scandinavia, it is usually between 5-10 days. Outside the EU, it might take up to 2 weeks.

Delivery of products to us

If you are sending us a shipment, shipping instructions can be found here:
https://www.blacksmokeracing.com/shipping/

I received the wrong item, what do I do?

Please contact us at support@blacksmokeracing.com and we will help you with the exchange.

Complaints and Returns Instructions

If you wish to file a complaint regarding your order, please contact us by email at support@blacksmokeracing.com.

In your email, please provide the following information clearly:

  • Your full name and contact details.
  • Order number or receipt details.
  • Description of the issue or defect.
  • Photos or other relevant documentation (if applicable).

We will review your complaint promptly and reply to you as soon as possible.

Order in the Web Shop

By placing an order in the Web Shop, you accept the above terms and conditions.